We pride ourselves on speedy, accurate service. We aim to dispatch within one working day of receipt of your order to the address specified in the electronic order. At times we or our suppliers might be out of stock of an item in your order, but we will always communicate any exceptional delay so you have the opportunity to cancel all or part of your order.

• We offer freight-free delivery of regular stock products, based on a $75 excl GST minimum order value within Auckland. Orders below this value attract a $6.95 + GST Freight & Handling fee within Auckland. Any transportation costs will be clearly stated and calculated on your order prior to checking out.
• Additional Freight Charges apply for Rural and Residential deliveries 
• Oversized products such as assembled furniture, corrugated cardboard and bubble wrap rolls, may not be deliverable from some branches. We will contact you in this instance.
• Where we agree to transport the goods to a specified place, we will deliver, or arrange delivery of, the goods to that place, usually on business days only.
• Our standard courier service is “signature required” however many domestic customers have an agreement to waive this requirement. Therefore any courier parcels not signed for (e.g. if instructions are to “leave on front porch” or similar) shall be at your own risk.

Please note that orders are not processed on weekends or public holidays (deemed non-working days)